Waking up in the mornings this week has been exceptionally rough.
I'm not a fan.
This morning at work was a little hectic. I had plans to do things,
which I no longer remember because there was so much else going on.
It started by opening up the department email and being greeted by a
whole bunch of emails. With everything else going on it took me the
entire two hours I was on desk to get through them all.
One of those emails became a day-long affair because the patron was
very determined. It was a purchase request for The Young Pope
which doesn't even begin to air in the US until the 15th.
It apparently aired in Italy back in October, which is the main
reason for all the confusion. She saw it listed on Amazon and wanted
us to purchase it. I wrote her back and said we wouldn't be able to
do that because it was sold by Amazon and the show hadn't aired yet
so the DVD probably wouldn't be out for awhile. When one of the
other librarians was on the desk the patron wrote back that she, used
some big words about doing research, and said she found it on Amazon.
The librarian wrote back and explained the different region codes on
DVDs and that the patron would not be able to play it on her DVD
player because it didn't have our region code. The patron wrote back
later quoting the price of the DVD on Amazon. Good grief. I then
wrote her back, trying to be as clear as possible, that we would not
be able to purchase the DVD until it was released in the US. I
explained our policy about only buying new DVDs directly from Amazon,
not third party sellers. I mentioned again that the show had not
aired over here yet and that the DVD would not be released until
sometime in the future. I don't know that I could have been more
clear that we would not be purchasing the DVD she found. But I also
thought we had been clear in the previous emails. We'll see if she
responds tomorrow.
This morning I also spent a decent amount of time looking for
instructions for the 940 tax form. Or something like that. She
seemed to have a good idea of what she wanted and everything I was
finding wasn't it. She kept telling me her friend had something with
the right information but she couldn't tell me what it was called so
we weren't getting very far. I ended up printing out the
instructions for her but she didn't actually need those. It was very
confusing and I was at a loss. I'm now in charge of tax forms but
I'm a librarian, not an accountant.
One of my former homebound patrons came into the library to use the
computer and we talked for awhile. It was nice to see her out and
about. I helped her get logged into the computer using a guest pass
because she said her card number never worked. Later she was talking
to one of the other librarians, who is now in charge of taking her
homebound books, and it came out that the patron thinks she is being
hacked by her former employers and that they have access to her
computer and phone, which is really the reason she wanted a guest
pass. Who knows.
I briefly helped another patron who had tried the wrong password too
many times and gotten locked out of her laptop. She had contacted
Microsoft and gotten instructions on how to get back in but couldn't
understand them. She needed to create a disc to boot from but she
needed administrative privileges on the computer to do that and
patrons don't have that. I don't even have that on a staff computer.
Because of that I wasn't really able to do anything but I did try
and explain the instructions for her. It was weird because the ones
they gave her were backwards, which probably didn't help. I tried to
sort that out for her so hopefully that was slightly helpful.
Speaking of help, I helped a few different grade school kids find
books for a school project. Kind of made me miss working with kids.
They have a better excuse for not knowing exactly what they want or
need. It is more annoying when adults can't ask what they actually
want and I spend time finding what they ask for only to have them
tell me they needed something different.
I managed to print my homebound letters and got a start on my
homebound lists. It is nice that I didn't deliver the books I picked
out for one of my patrons last month because I can just reuse that
list. That saves me twelve books. I got a decent start but I still
feel a little overwhelmed by trying to get it all done by next
Wednesday.
This afternoon we had our staff meeting. It went well. I think this
was the second month in a row I forgot to read the policy we were
going to talk about. I have read through all the policies at least a
couple times, so I wasn't completely lost, but I need to start
keeping track of these things better.
I brought my laptop to work today to make sure I could get the video
game working before the discussion tomorrow night. Even when I was
connected to the internet I wasn't able to log into Steam but I could
play the game in offline mode, so we're good.
I think that's basically everything I did at work today. Minus a few
little things. It was kind of a non-stop day.
Tonight was Chipotle night so I picked that up and headed to my Mom's
house. After dinner I showed videos and then we sat around and
talked for awhile. Always good times.
It is now 10:30PM and I'm tired. I still need to record my audio
journal, though, so it's going to still be a little bit before I can
go to bed. I might sleep in a tiny bit tomorrow but I want to run to
the bank before work so I can deposit a couple checks. I also want
to stop by Target and pick up some things. We're supposed to get
some bad weather this weekend so I thought I might get some things
now so I didn't have to worry about them later. I think next week
I'm going to go to the grocery store with my sister and get some real
food. She was able to go tomorrow morning but I want time to go
through some receipts and come up with a proper shopping list.
Now I'm going to stop typing so I can record my audio journal and go
to bed.
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